한국어 English
Forutin

Support

For questions, issues, or suggestions, please reach us through the channel below.
We typically reply within 1–3 business days.

1What is Forutin

Forutin helps you register your daily vitamins and supplements, and manages your intake schedule with timely reminders. You can start right away with Apple or Google sign-in — no lengthy sign-up required.

2Contact Us

We review every message as quickly as we can and typically reply within 1–3 business days. Including the following details helps us assist you more accurately.

3Frequently Asked Questions

I can’t sign in.

Forutin supports Apple and Google sign-in only. Please first check whether there is an issue with your Apple or Google account. If you still cannot sign in, let us know by email and we will help.

I can’t find my supplement in search.

Products are searched based on the Korean MFDS (Ministry of Food and Drug Safety) registration database. If a product is not found, you can register it manually. Accurate ingredient and dosage information will be used for analytics and analysis features.

I’m not receiving notifications.

Please check that notifications are allowed in iOS Settings → Notifications → Forutin, and that notifications are enabled inside the app. If you have set a Do Not Disturb window, reminders will not arrive during those hours.

How do I cancel my Plus subscription?

On iOS, go to Settings → Apple ID → Subscriptions, select Forutin Plus, and cancel. After cancelling, you can continue using Plus features until the end of the current billing period.

Can I get a refund?

Refunds for in-app subscriptions are governed by the Apple App Store refund policy. You can request a refund at reportaproblem.apple.com.

How do I delete my account?

You can do this yourself in the app under My Info → Close Account. On closure, your registered supplement list, intake records, and settings are all deleted immediately.

What happens to my Apple/Google sign-in connection when I close my account?

Upon account closure, we automatically request revocation of your Apple/Google sign-in connection (token revocation). If the request fails due to an external service outage, deletion of your account data still proceeds. You may review or remove the connection yourself in your device settings (iOS: Settings → Apple ID → Sign in with Apple).

How much should I rely on the AI analysis?

The AI analysis is reference information only and does not replace medical care, diagnosis, or prescription. For questions about your health condition, drug interactions, or side effects, please consult a doctor or pharmacist.

4Legal